常见问题

问题? 即时的答案. 我们能帮你什么忙吗?

你的女佣服务有保证吗?

是的, Mess Maid Right NW offers a 100% Customer Satisfaction Guarantee to all its clients. 如果您对ju111bet9九州下载不满意, call us within 24 hours and we will re-clean your home until you are 100% satisfied.

你有保险和保税吗?

是的, We treat your home with the greatest care; however, 会发生损坏或破碎吗, we will have the item repaired or replaced if it cannot be repaired. 保险索赔将在适当的时候提出. 至于保险和担保的证明,只要问就可以了.

你打扫的时候需要我在家吗?

选择权在你. 如果你愿意,你可以回家, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place on your property. 然而, this is not a very secure system and Mess Maid Right NW does not encourage it. 如果我们无法进入你家, you will incur a lockout fee of 50% of your estimated cleaning total. If you have in possession a discounted cleaning voucher from any deal site you will be charged a lock out fee of 50% of the total value of your cleaning (Ex: If your total value is $180.00美元,但您只付了90美元.您需要另外付90美元.我们的保洁人员回来是00美元,不是45美元.00,也就是90美元的50%.00,而不是服务的全部价值).

你怎么保护我的钥匙?

Your key is placed in a security box and the owner is the only person that has access to them. 此外,所有键都只用一个数字标识. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the security box.

谁来打扫我的家?

One of the highly trained Mess Maid Right NW teams will be providing your housecleaning needs. Our teams consist of one, two or three team members for your convenience and preference. 除了, our Quality Control Supervisor will randomly stop by to ensure your cleaning standards and 特殊要求 are being met.

总是同一支队伍打扫我的家吗?

我们的目标是让同样的团队每次打扫你的家. 然而, 环境像病, 天气, holidays and accidents might cause a different team to clean your home.

服务员什么时候到我家?

我们的ju111bet9九州下载时间是周一到周五早上8点.m. 5 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs and give you an estimated time of arrival. Please remember that an estimated time of arrival is simply that, an estimated time of arrival. Saturday cleanings are available by appointment only and have to be approved by a supervisor prior to confirmation.

打扫我家需要多长时间?

右边的NW取平均值1.打扫一个3卧室2浴室的家需要5到3个小时. 然而, time will vary depending on the condition and size of your home.

打扫前我需要做些什么?

为您提供优质的保洁服务, we ask you to take a few minutes the night before to pick up personal clothing, 玩具及其他家居用品. The fewer items the maids have to pick-up, the more they can concentrate in actual cleaning.

我需要提供用品或设备吗?

Mess Maid Right NW provides all cleaning solutions, supplies and equipment. 然而, 如果您愿意我们使用您的供应和设备, 我们很乐意满足你的要求.

准备让您的家或办公室服务?

你的ju111bet9九州下载人员不会ju111bet9九州下载什么?

正确的NW女佣不会清理人类或宠物的粪便, 呕吐物, 由于卫生和保险原因,尿和或血.

我怎样给ju111bet9九州下载工留下特别的指示?

Please contact your Account Manager or e-mail in your special instructions. 不要在家里留下任何便条.

What do I have to do if my home has been recently remodel or under repair?

如果你是新客户,请给我们办公室打电话. If you are an existing customer please contact your Account Manager to request a Deep Cleaning or a Custom Cleaning program so your home can be cleaned adequately.

什么是客户经理?

我们的客户经理是您的一站式接触点. 他们的工作是帮助你度过安排休息时间的过程, 新任命的, 重新安排, 特殊要求, 服务问题, 并向你们的ju111bet9九州下载团队传达特别指示.

我应该做些什么来为搬家做准备?

我们理解搬家可能是一件麻烦事,有时会让人不知所措. Please make sure your water and electricity are turned on the day of the cleaning. 此外,住宅需要完全空置. Anything left behind will be considered trash and removed from the property (excluding large items and furniture).

What happens if my utilities are no longer in service the day of the cleaning?

如果水电费关闭,你将被收取100美元.如果您没有通知餐厅服务员权利NW,将支付00美元的不便费用.

如果我在大扫除那天还在搬家呢?

If you are still moving during the cleaning, you might be subject to a $100 inconvenience fee. 除了, we might not be able to extend our 100% Customer Satisfaction Guaranteed. We ask that you be completely Moved-Out before the cleaning day to provide the most efficient.

如果我在假期做ju111bet9九州下载该怎么办?

If your scheduled cleaning falls on the observance of a major holiday, 我们会联系您重新安排您的服务时间.

如果我需要改变预定的ju111bet9九州下载计划怎么办?

Right NW会和你一起工作. 只需在预约ju111bet9九州下载48小时前打电话. Clients will be charged 50% of their cleaning fee if canceling with less than 48 hours notice. 停摆被视为取消. If you have in possession a discounted cleaning voucher from any deal site you will be charged a lock out fee of 50% of the total value of your cleaning (Ex: If your total value is $180.00美元,但您只付了90美元.您需要另外付90美元.我们的保洁人员回来是00美元,不是45美元.00,也就是90美元的50%.00,而不是服务的全部价值).

我需要签合同吗?

不,你没有. 然而, we do encourage you to request weekly, biweekly or monthly services to get lower prices.

有服务协议吗?

是的,我们有一份服务协议. All clients are required to read the Service Agreement prior to their cleaning appointment. By having Mess Maid Right NW clean your home you agree to ALL of the Service Agreement terms.

是否有最低的ju111bet9九州下载时间和成本?

是的,我们至少需要3个工时或者180美元.00总. 这并不意味着3个工时的ju111bet9九州下载就等于180美元.00. To schedule 3 man hours of cleaning is actually cheaper than having us come for an hour.

If I pay cash will Mess Maid Right NW mail an invoice to my home address?

No. Mess Maid Right NW以其绿色环保的做法而自豪. 因此,所有发票都通过电子邮件发送,以减少纸张浪费.

我能见见业主吗?

是的. 女佣权西北业主举行会议 & 全年接待新客户和潜在客户. Business presentations are also done through out the Portland/Vancouver Metro area and clients are more than welcome to come. 请查询时间和地点. 业主们非常实干,并进行随机的质量检查. 很有可能你已经见过他们了.

如果我要求定期访问和停止会发生什么?

You need at least 3 continuous cleaning appointments to qualify for discounted prices. If you stop before your third cleaning, you will be subject to a $50 charge.

我如何支付服务费用?

你打扫房间的那天就该付款了. Most customers find it convenient to simply leave a check in the home, 付款人为西北区的客房服务员, 有限责任公司, 然而,也可以用现金或借记卡/信用卡支付. If you are a one time customer payment must be made with a debit/credit card. Amounts deducted from the cleaning for any reason prior to getting office approval will result in a $35.费用不可退还.

没有看到你的问题?

请给我们打电话或用电子邮件发送.

We at Mess Maid Right NW appreciate you taking the time to view our Frequently Asked 问题 section. If you do not see your questions listed here, we encourage you to give us a call at (503) 757-2380 或电邮至 info@messmaidright.com and we will be more than happy to add your questions to the list above. At the end of the day, you are our #1 priority and we appreciate your patronage!

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